"Distressing, we can't connect to your business relationship. Please try again later" fault when you activate Office from Office 365

  • Commodity
  • 3 minutes to read
  • Applies to:
    Microsoft 365 Apps for enterprise, Microsoft Visio Pro for Part 365, Project Online Desktop Client

Annotation

Office 365 ProPlus is being renamed to Microsoft 365 Apps for enterprise. For more than information about this modify, read this blog post.

Summary

This article discusses how to troubleshoot the activation issues in Microsoft Office from Part 365. Activation fails and you receive ane the post-obit error letters:

Nosotros are unable to connect right at present. Delight bank check your network and effort once again later.

Sorry, nosotros can't connect to your account. Please try again later.

More information

This issue might be acquired by one of several circumstances. Follow these steps to aid troubleshoot the issue. Subsequently each step, check to encounter whether the issue is fixed. If not, proceed to the side by side step.

Step i. Identify and fix activation issues past using the Support and Recovery Assistant for Office 365

The Support and Recovery Assistant app runs on Windows PCs and tin can help you place and gear up activation issues with Function 365.
Office 365: Use the Back up and Recovery Banana for Office 365

Footstep 2. Check whether you're backside a proxy server

Are you behind a proxy server? If yous're not certain, enquire your administrator. If so, you (or your ambassador) might have to change the proxy settings for Windows HTTP clients. To practise this, follow these steps:

  1. Open a Command Prompt window every bit an administrator. To practice this, click Showtime, blazon cmd.exe in the search box, correct-click cmd.exe in the list, and and so click Run as administrator.
  2. Type the following control, and so press Enter: 
                      netsh winhttp prepare proxy < Accost of proxy server >

Step 3. Check whether yous're behind a firewall

Are yous behind a firewall? If you're not sure, ask your administrator. If you lot're behind a firewall, it might have to be configured to enable access to the post-obit:

  • https://officecdn.microsoft.com
  • https://ols.officeapps.live.com/olsc
  • https://activation.sls.microsoft.com
  • https://odc.officeapps.live.com
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureServer.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftRootAuthority.crl
  • https://crl.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • https://www.microsoft.com/pki/crl/products/MicrosoftProductSecureCommunicationsPCA.crl
  • go.microsoft.com
  • office15client.microsoft.com

Each firewall will have a different method for enable admission to these URIs. Check your software'south documentation for instructions or ask your administrator to do this for you.

For more information virtually Microsoft 365 Apps for enterprise URLs and IP addresses, come across the following Microsoft commodity: Office 365 URLs and IP address ranges

Step four. Check whether you have the advisable license

  1. Sign in to the Office 365 portal.
  2. Click Settings and then click Role 365 settings.
  3. Locate the Assigned licenses surface area.
  4. If you lot run into The latest desktop version of Office, then you take an Part subscription assigned correctly.
  5. If you don't see The latest desktop version of Office, contact your administrator or meet the Office article What Part 365 business organization product or license exercise I take?

Step 5. If you previously activated an Office 2013 program on the computer, try to remove the existing production key

To manually remove existing product keys for an Office 2013 plan, follow these steps:

  1. Open a Control Prompt window, blazon one of the following commands, and then press Enter:

    • If y'all're running 64-bit Windows with 32-bit Office:

                            cscript.exe "%ProgramFiles(x86)%\Microsoft Role\Office15\ospp.vbs" /dstatus

    • If yous're running 32-scrap Windows, or running 64-bit Function with 64-bit Windows:

                            cscript.exe "%ProgramFiles%\Microsoft Office\Office15\ospp.vbs" /dstatus

  2. Examine the output. Look for and locate the last five characters of the installed product cardinal.

  3. Remove all product keys. To remove a product cardinal, type the following command and and so printing Enter:

                      cscript ospp.vbs /unpkey: <Last five characters of production central>

Here's an example of the output of steps 5a through 5c:

              Microsoft Windows [Version vi.1.7601]  Copyright (c) 2009 Microsoft Corporation. All rights reserved.  C:\Windows\system32>cd "C:\Program Files (x86)\Microsoft Office\Office15"  C:\Program Files (x86)\Microsoft Function\Office15>cscript ospp.vbs /dstatus  Microsoft (R) Windows Script Host Version 5.8  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  SKU ID: 82cef0d9-d31d-456e-a3fa-ae2637ea2984  LICENSE Proper noun: Office 15, OfficeProPlusSubR_Subscription edition  LICENSE Description: Part 15, TIMEBASED_SUB channel  EXPIRATION: ten/11/2013 iv:59:59 PM  LICENSE Status: ---NOTIFICATIONS---  Fault CODE: 0xC004F005  Error DESCRIPTION: The Software Licensing Service reported that the product central  does not friction match the product key for the license.  Last 5 characters of installed product cardinal: RMYP4 ---------------------------------------  ---Exiting-----------------------------  C:\Programme Files (x86)\Microsoft Office\Office15>cscript ospp.vbs /unpkey:RMYP4  Microsoft (R) Windows Script Host Version 5.eight  Copyright (C) Microsoft Corporation. All rights reserved.  ---Processing--------------------------  ---------------------------------------  Uninstalling product key for: Function fifteen, OfficeProPlusSubR_Subscription edition  <Production key uninstall successful>  ---------------------------------------  ---Exiting-----------------------------

For more information, come across the following Microsoft Cognition Base manufactures:

  • Troubleshoot installing Office
  • Unlicensed production and activation errors in Office

Still demand help? Go to Microsoft Community.